Customer Service
PRISMA GLOBAL ASSET MANAGEMENT S.G.I.I.C., S.A. (hereafter, “PRISMA”) has available a Customer Service Rules of Procedure, which regulates the activity of the Customer Service Department and the procedure for claims and resolutions.
Prisma has 2 months to resolve any claims since the date of the request.
In case of no conformity with the response adopted by the Customer Service Department, you may head to the National Securities Market Commission (CNMV) investor defence commissioner.
Clients may present their claims to the head of the Customer Service Department of PRISMA:
Rocío Abalo Nogueira
Calle Marqués de Villamejor 5, 28006 Madrid
Tel. (+34) 917 914 428
atencionclienteprismaam@afincompliance.es
